FAQ
Frequently asked questions
How can I pay online?
You can pay by credit card or Paypal transfer.
Notice that internation transfers or internation credit cards may be subjected to fees by the payments service providers. Currency exchange may also be subjected to fees.
Notice that internation transfers or internation credit cards may be subjected to fees by the payments service providers. Currency exchange may also be subjected to fees.
I can’t be bothered shopping online. can I just place my order by email?
Yes, of course. You just need to send an email to info@mariamelia.com with the products and respective quantities you want and include your personal data for the order to be shipped to you.
PERSONAL DATA THAT IS NEEDED TO PROCESS THE ORDERS*
Name / Address / Postal-Code / City / Country / Phone Number*/ Vat Number*
*All personal data is processed and stored in a private data base. Data is used solely to provide shipping and invoices to our clients. Phone number is needed in case the delivery is processed by CTT EXPRESSO or another expresscarrier company. VAT number is necessary in case you need an invoice.
PERSONAL DATA THAT IS NEEDED TO PROCESS THE ORDERS*
Name / Address / Postal-Code / City / Country / Phone Number*/ Vat Number*
*All personal data is processed and stored in a private data base. Data is used solely to provide shipping and invoices to our clients. Phone number is needed in case the delivery is processed by CTT EXPRESSO or another expresscarrier company. VAT number is necessary in case you need an invoice.
What are the payment options if I place my order by email?
After you place you order I’ll email you with the confirmation of your order and the necessary data for payment.
Payment Methods:
* International bank transfers may be subjected to fees. For this method is necessary to send us an email with proof of payment.
Payment Methods:
- Bank Transfer*
- Mbway App (available in Portugal)
* International bank transfers may be subjected to fees. For this method is necessary to send us an email with proof of payment.
I don’t understand how much I’ll pay for shipping.
In our shop the shipping options are limited because the website can’t calculate the shipping costs according to each product. To know how much you’ll pay for shipping on your order just send us an email to info@mariamelia.com and I’ll process your order by email or inform you of the right shipping option. You can check the average shipping costs here.
Is it possible to pick up your products in person?
Yes, it is, if you’re in the city of Porto. To do that just choose the option “Pick-up in Porto” at checkout or mencion that preference in your email. Your parcel will be available fordelivery solely in our address. After the purchase we’ll arrange a time and date for pick-up.
Are your pieces available in other shops?
Only our enamel lampshades are available in a shop in Lisbon, as well as our enamel color samples. Santo Infante it’s a homedecor shop and interior design studio solely working with portuguese brands.
Address: Avenida Infante Santo 23B
Address: Avenida Infante Santo 23B
I leave outside the UE, can I you ship to my country?
Yes, I can. I’ll just ask you to send me an email with your order, so I can give you a correct quote for shipping.
