FAQ

Frequently asked questions






HOW CAN I PLACE MY ORDER BY EMAIL?
You just need to email me with the products and respective quantities you want and send along your personal data for the order to be shipped to you.

PERSONAL DATA THAT IS NEEDED TO PROCESS THE ORDERS*

NAME
ADDRES
POSTAL-CODE
CITY/COUNTRY
PHONE NUMBER* 
VAT NUMBER*

*All personal data is processed an sstored in a private data base. Data is used solely to provide shipping and invoices to our clients. Phone number is  needed in case the delivery is processed by CTT EXPRESSO or another carrier company. VAT number is necessary in case you need an invoice.



HOW CAN I PROCEED
TO PAYMENT?

After you place you order I’ll email you with the confirmation of your order and the necessary data for payment. 

PAYMENT METHODS:
BANK TRANSFER*
MBWAY APP

* International bank transfers may be subjected to fees. For this method is necessary to send us an email with the proof of payment.





CAN I PICK UP MY ORDER IN PERSON?
It’s possible to pick up you order, safely, at my personal address, in Porto. You need to state this option when you place your order and indicate what’s the best day/hour for the pick up. 





ARE YOUR PIECES AVAILABLE IN OTHER SHOPS?
At the time all articles are exclusively sold by Mariamélia online, although there will be some opportunities in the future to find them in small craft markets or pop-up shops.